Refund Policy

Return Window

Our refund and returns policy is 72 hours from delivery. If 72 hours have passed since delivery of your purchase, we can’t offer you a full refund or exchange.

Return Requirements

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

An RMA number must be obtained by calling 972-235-2005 and written on the outside of the return before shipping back.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Refund

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.  There may be a restocking fee of 20% and up deducted from your refund if item is not in original condition, original packaging. or items missing from return.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {info@woodymannvacuum.com}.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {customerservice@woodymannvacuum.com} and send your item to: {Woody Mann Vacuums 1327 W. Campbell Road Richardson, TX 75080}.

Missing Items / Damaged Product

Customers need to verify the receipt of items at the time their order is received. Any items missing or damaged must be communicated to Woody Mann Vacuums within 24 hours of receipt.

Defective Items

All items must be sent back for inspection before a new replacement item is sent. Upon receipt of all returned items, our technicians will test and evaluate every item to determine if the item is defective. If your item is defective and unused in the original packaging we will send out a replacement item.  If the item is used, the item will be covered under the product warranty and reshipped to the customer.

 Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {Woody Mann Vacuums 1327 W. Campbell Road Richardson, TX 75080}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {info@woodymannvacuum.com} for questions related to refunds and returns.